Answers existing customer calls and addresses their questions.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Contributes to team effort by accomplishing related results as needed.
Excellent verbal and written communication skills in English
Basic knowledge of MS Office (Excel, Word, PowerPoint and Outlook)
Good analytical, problem solving and decision making skills
Strong time management and organizational skills
Demonstrated ability to meet performance targets, and contribute in a fast-paced, measured, and ever changing work environment
Must be flexible to work different schedules.
Prior experience working in a Customer Service team in the utility, telecom and/or retail energy industry is preferred.