The unprecedented storm and flooding caused by Hurricane Harvey has impacted the Houston area and the South Texas region like never before. If you are impacted by this, you have a lot on your mind. Worrying about paying your electric bill on time should not be one of them. Here are answers to frequently asked questions about how Discount Power is helping you with this.*
Q: The flooding has caused me to evacuate my home. What happens now?
A: We are very sorry to hear this and are glad that you are safe. Please be assured that we will not be disconnecting power to your home. However, power outages in the area or power issues in your home due to the flooding may cause your home to lose power.
Once you are able to safely return home, please call us to work out payment options. You can call us at 713-423-6970 or fill out the form below to have someone contact you.
Q: I will not be able to make my payment on time. Will I be disconnected and/or have to pay a late fee?
A: We will not be disconnecting anyone for non-payment and will not be charging late fees till September 30, 2017.
Q: Can I request a payment plan if I can’t make my payment on time?
A: We will not be disconnecting anyone and will be waiving late fees till September 30, 2017. If you need to make payment arrangements beyond that, please call us at 713-423-6970 and we will be glad to help you with setting up a payment plan.
Q: I have sent in a payment by mail or am on Auto Pay (either credit card or bank ACH) or have scheduled a one-time payment by credit card or ACH. This payment does not show up on my account. What should I do?
A: Due to the impact of Hurricane Harvey, there are disruptions in mail and in credit card and ACH processing. We expect the situation to start returning to normal and payments to start processing and showing up on your accounts very soon. Please do not make another payment. Please be assured that you will not be disconnected or charged a late fee. If you do not see the payment show up on your account by Friday, September 8th, please call us at 713 423 6970.
Q: I was evacuated/displaced during the storm. How will my bills be impacted for those days?
A: All usages are read by the local Transmission & Distribution Service Provider (“TDSP”). If the TDSP was unable to get an accurate reading, they may have estimated your reading for the meter cycle. TDSPs anticipate all usages will be corrected within 3 normal billing cycles.
Q: My residence is being repaired by a contractor and I need to have the power disconnected temporarily?
A: We are glad that you are safe and on the path to recovery. To disconnect the power temporarily at your location you will have to contact your local TDSP.
Centerpoint: 713-207-2222 or 1-800-332-7143
Texas New Mexico Power: 1-888-866-7456 Option 1
Q: My residence was destroyed or is uninhabitable after the storm. What should I do?
A: We are sorry for your loss. Please contact us if you need to continue services at another location or if we need to completely shut off the power to that location.
Due to the continued flooding in the Houston area, while our call-center is open during normal business hours, you may experience longer than usual hold times. If you do not wish to stay on hold, please fill out the form and someone will be in touch with you as soon as possible.
*This information is for residential customers only. For questions regarding commercial accounts please call 713-423-6970 ext. 3