Your full deposit amount must be met before we can start your service. Here’s how you can pay your deposit: 

• Call us: 1-877-455-4674
• Send a check by mail: 910 Louisiana St, Houston, TX 77002
    We’ll process your request once we receive your check.
• Visit My Account online

Instead of paying a deposit, you can submit one of the following for us to review: 

Letter of Credit from your most recent electricity provider

Ask your previous provider to fax it to 1-877-619-0161. They’ll need to include the following in the fax cover sheet: 

1. Your Discount Power account number
2. The name on the account
3. Your service address
4. Your phone number 

Or, mail it to Discount Power, 910 Louisiana St, Houston, TX 77002.

Proof that you are at least 65 years old
Email your identification to DepositOptions@USRetailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet: 

1. Your Discount Power account number
2. The name on the account
3. Your service address
4. Your phone number 

Acceptable forms of personal identification are:

• Valid, unexpired state-issued identification card
• Driver’s license from the United States
• Passport
• Alien Registration card
• Consulate ID / Matricula Consular (for any country)
• Texas Concealed Handgun License

Proof that you are active military personnel
Email a copy of your military orders to DepositOptions@USRetailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet: 

1. Your Discount Power account number
2. The name on the account
3. Your service address
4. Your phone number 

Proof that you are medically disadvantaged

Send a certification letter confirming that you have a medical-related electricity need by fax to 1-877-619-0161. You’ll need to include the
following in your fax cover sheet: 

1. Your Discount Power account number
2. Name on the account
3. Service address
4. Your contact phone number 

Or, mail it to Discount Power, 910 Louisiana St, Houston, TX 77002. For more information, give us a call at 1-877-455-4674. 

To review your request for support, we will first need for you to complete the provided form. Here are some important things to keep in mind: 

1. For Section 2, the name on your Discount Power account must match the name on the form. Additionally, your primary address must match the
address on your account.
2. For Section 3, a certified representative (i.e. Social Security office or a government funded energy assistance program provider) must complete this
section, or you may attach proof of government assistance (i.e. Social Security or Retirement Income, Unemployment or Worker's Compensation,
or Child Support/Alimony documents) to the form.
3. For Section 4, your health care physician must complete and sign this section.
4. Completion of the Income Calculation Worksheet on page 2 is not required, but will help us decide if the income eligibility portion of the requirements in
Section 3 has been met. 

Once your form has been processed and approved, your security deposit will be covered and your request for service will be processed. If you have any
questions, give us a call at 1-877-455-4674. We pride ourselves on putting our customers first. 

Proof that you are a victim of family violence
Please fax a copy of your Certification Letter/waiver for electricity service to 1-877-619-0161. Include the following in your fax cover sheet: 

1. Your Discount Power account number
2. The name on the account
3. Your service address
4. Your phone number 

Your letter should be dated within the past 12 months and come from one of the following: the Texas Council on Family Violence, treating medical personnel,
law enforcement personnel, the office of a Texas district attorney or county attorney, the office of the attorney general, or grantees of the Texas Equal
Access to Justice Foundation. If you don’t already have the completed documentation, you may obtain it from your caseworker. Please do not submit
police reports, protective orders or other letters. For more information, give us a call at 1-877-455-4674. 

Proof that you are a low-income customer
You may qualify for deposit payment assistance. Give us a call at 1-877-455-4674 for more information.

If you recently moved, we may be waiting for two documents of confirmation from you: 

1. New Occupant Confirmation Form: Please include the ESID number for your service address on this form.
2. A photocopy of one of the forms of additional documentation listed in the form. 

Send a copy of your ID to our secure email address SwitchHold@discountpowertx.com or fax it to 1-877-619-0161.

We weren’t able to confirm your identity, so we’ll need a copy of two of the following valid forms of identification: 

• Valid, unexpired state-issued identification card
• Driver’s license from the United States
• Passport
• Alien Registration card
• Consulate ID / Matricula Consular (for any country)
• Texas Concealed Handgun License
• Social Security card 

Send copies of your IDs to our secure email address securitynotifications@usretailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet: 

1. Your Discount Power account number
2. The name on the account
3. The address for which you're requesting service
4. Your daytime phone number and the best time to reach you 

Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment.

We’ll need a copy of one of the following valid forms of identification: 

• Valid, unexpired state-issued identification card
• Driver’s license from the United States
• Passport
• Alien Registration card
• Consulate ID / Matricula Consular (for any country)
• Texas Concealed Handgun License
• Social Security card 

Send a copy of your ID to our secure email address IDvalidation@usretailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet: 

1. Your Discount Power account number
2. The name on the account
3. The address for which you're requesting service
4. Your daytime phone number and the best time to reach you 

Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment.

Please submit a copy of your entire deed or lease via email addressconfirmation@usretailers.com or fax it to 1-877-619-0161. You’ll also
need to include a cover sheet with the following information: 

1. Your Discount Power account number
2. The following signed statement: "I allow Discount Power to continue processing my enrollment."
3. The name on the account
4. The address for which you're requesting service
5. Your daytime phone number and the best time to reach you 

Please keep in mind that it takes us at least two business days after we receive a copy of your deed or lease to finish processing your enrollment.