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    DISCOUNT POWER CUSTOMER CARE

    WE’RE HERE FOR YOU.

    DISCOUNT POWER CUSTOMER CARE

    WE’RE HERE FOR YOU.

    THE ANSWERS YOU’RE LOOKING FOR.

    The Customer Care team at Discount Power is committed to helping you with any questions you may have when it comes to choosing and enjoying one of our affordable electricity plans. To reach us, use the contact methods below.

    Remember, you can also access My Account online 24 hours a day to manage your account.

    Log Into My Account

    GIVE US A CALL

    Available daily from 7 a.m. to 10 p.m. C.T.

    1-877-455-4674

    SEND US AN EMAIL

    You can send a question to our email address at any time.

    Send Email

    REACH US BY MAIL

    If you need to write our mailing address, send your letters to:

     

    P.O. Box 2229
    Houston, TX 77252-2229

    POWER OUTAGE INFORMATION

    To report a power outage at your home, please call your Transmission and Distribution Service Provider (TDSP) at its 24-hour number.

    NOTE: Updated smart meter technology should make your TDSP aware of your power outage, even if you are unable to reach them.

    CENTERPOINT ENERGY

    1-800-332-7143 - Track outages - Sign up for outage alerts

    ONCOR

    1-888-313-4747 - Track outages - Sign up for outage alerts

    TEXAS NEW MEXICO POWER

    1-888-866-7456 - Track outages - Sign up for outage alerts

    AEP TEXAS

    1-866-223-8508 - Track outages - Sign up for outage alerts

    LUBBOCK POWER & LIGHT

    1-806-775-2509 - Track outages

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