WELCOME TO DISCOUNT POWER!

No. Since your service is already transferred to us, everything is taken care of. You will never have an interruption of service caused by switching to us.

You should have received a letter in the mail notifying you that your service has started. If you have an email address on file, you’ll also receive an email. You’ll receive your first bill within 45 days after your service starts with us.

No. You should already have received communication with your new account number, either by email or by mail. Your new account number will also be on your first bill.

No, Automatic Payment with your previous service provider will NOT transfer to your new Discount Power account. Make sure to reenroll in Automatic Payment with us to avoid missing your bill payment by registering your account with My Account. You can also call us at 1-877-455-4674, seven days a week, from 7 a.m. to
10 p.m. CT.

No. If you were enrolled in Average Billing with your previous service provider, it will NOT transfer to your new Discount Power account. To reenroll in Average Billing with us, register your account online with My Account or call us at 1-877-455-4674, seven days a week, from 7 a.m. to 10 p.m. CT.

Yes. You will need to update the payment information on record with your bank using your new account information. You can find your new account information on your first Discount Power bill.

NOTE: You will need to use your current payment information to pay the last bill you receive from your previous service provider.

It will stay the same. We’ll maintain your current pricing from your previous service provider.

No. Your current plan, including your plan expiration date, will remain intact. Your electricity service will be under the same plan term length and rate that you had with your previous service provider. Now that you’re with us, you’ll receive a new account number which you can use to register your account online through My Account or manage your account through the Discount Power app.

Right now! Register online in minutes by using your new account number through My Account.

If you have changed electricity providers, your account will remain active with that provider.

Yes. To avoid service disconnection, you must maintain any prior payment arrangements made with your previous service provider. The payment must be made to your previous service provider to restore power should your account get disconnected.

No. If you have a deferred payment plan with your previous provider, you’ll continue to pay your deferred payments to them. Please contact your previous provider with questions regarding your deferred payment plan.

Yes. We offer multiple financial aid options for our customers. Please call us at 1-877-455-4674, seven days a week, from 7 a.m. to 10 p.m. CT to learn more.

You may still be eligible for assistance if you have received it from a social service agency in the past. Make sure to inform your agency that your account has transitioned to us and provide them with your new account number. If the agency you work with can’t assist you on your Discount Power bill, call 211 or visit 211texas.org.

Yes, the previous method you selected for receiving your bill (either by email or by paper) has transferred to us. If you’d like to change your billing preferences, register your account online with My Account.

For your convenience, your previous provider has transferred your deposit to us, including any accrued interest, and you won’t have to pay an additional deposit due to the switch. Your deposit will continue to accrue interest. After 12 consecutive on-time payments, including the months of on-time payments you made to your previous provider, we’ll return your deposit to you.

Here are all the ways you can pay your bill:

Online
  

Make quick and secure monthly payments — or set up Automatic Payment — by registering your account through My Account on our website. My Account accepts both bank and credit card payments. NOTE: If you were enrolled in automatic payment with your previous provider, you will need to reenroll.

By mail


Send a check with your relevant account information to:

Discount Power

PO Box 660004

Dallas, TX 75266

Through your bank


If you have bill payment set up through your bank or other financial institution, make sure to update the payee to Discount Power at PO Box 660004, Dallas, TX 75266.

Over the phone


Our Customer Care agents can take your payment over the phone seven days a week from 7 a.m. to 10 p.m. CT. Simply give us a call at 1-877-455-4674.