Transferred to Discount Power from your previous provider? Visit our Welcome Center to learn more.
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No. Your service has already been transferred to Discount Power. No action is needed on your part.
WELCOME TO DISCOUNT POWER!
We're happy to have you. Here's what you need to know.
ESSENTIAL NEW CUSTOMER INFORMATION
As a new Discount Power customer, you probably have a few questions. We’ve created this extensive and easy-to-understand list of walkthroughs, FAQs and tutorials to help you get started.
IMPORTANT THINGS TO KNOW
- Your contract terms and plan pricing will stay the same. All your current contract documents — including the Electricity Facts Label, Terms of Service and Your Rights as a Customer — will remain the same for the duration of your existing contract.
- If you were enrolled in Automatic Payment or Average Billing, you will need to re-enroll. Your private banking and credit card information was not shared from your previous energy company for your security. You can re-enroll in these services by registering your account online with My Account or calling us at 1-877-455-4674. Note: Your payment will appear as a charge from US Retailers LLC on your statement.
- You’ll receive your bill the same way you always have. If you’d like to switch your bill delivery method, you can give us a call at 1-877-455-4674 or register your account online with My Account.
IMPORTANT THINGS TO KNOW
- Your contract terms and plan pricing will stay the same. All your current contract documents — including the Electricity Facts Label, Terms of Service and Your Rights as a Customer — will remain the same for the duration of your existing contract.
- If you were enrolled in Automatic Payment or Average Billing, you will need to re-enroll. Your private banking and credit card information was not shared from your previous energy company for your security. You can re-enroll in these services by registering your account online with My Account or calling us at 1-877-455-4674. Note: Your payment will appear as a charge from US Retailers LLC on your statement.
- You’ll receive your bill the same way you always have. If you’d like to switch your bill delivery method, you can give us a call at 1-877-455-4674 or register your account online with My Account.
REGISTER YOUR ACCOUNT ONLINE WITH MY ACCOUNT.
Your new account number gives you access to My Account. It’s the easiest way to manage your service and access some of the benefits we offer. Once you’ve registered you can:
- Get 24/7 access to your account, plan details, usage and more.
- Enroll in convenient services like Automatic Payment, Paperless Billing and Average Billing. PLEASE NOTE: If you were enrolled in Automatic Payment or Average Billing with your previous provider, you will need to reenroll.
- Shop for home service plans that help protect your home and appliances from damage.
To set it up, you will need your Discount Power account number and the 5-digit ESI ID for your electricity meter. You can find this information in your Welcome Email, Welcome Letter, or on your first invoice.
DOWNLOAD THE DISCOUNT POWER APP.
Make account management hassle-free with the Discount Power app. With a few taps and swipes, you can:
DOWNLOAD THE DISCOUNT POWER APP.
Make account management hassle-free with the Discount Power app. With a few taps and swipes, you can:
- Manage your account quickly and easily from wherever you are.
- Review your billing information and make payments.
- Enroll in Automatic Payment and Average Billing.
- Compare information about your plan.
- Analyze your energy usage to help you save money.
You’ll need your Discount Power account number and the 5-digit ESI ID associated with your electricity meter. You can find this information in your welcome documents or on your first invoice.
Show all answers
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No. Since your service is already transferred to us, everything is taken care of. You will never have an interruption of service caused by switching to us.
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You should have received a letter in the mail notifying you that your service has started. If you have an email address on file, you’ll also receive an email. You’ll receive your first bill within 45 days after your service starts with us.
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No. You should already have received communication with your new account number, either by email or by mail. Your new account number will also be on your first bill.
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No, Automatic Payment with your previous service provider will NOT transfer to your new Discount Power account. Make sure to reenroll in Automatic Payment with us to avoid missing your bill payment by registering your account with My Account. You can also call us at 1-877-455-4674, seven days a week, from 7 a.m. to 10 p.m. CT.
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No. If you were enrolled in Average Billing with your previous service provider, it will NOT transfer to your new Discount Power account. To reenroll in Average Billing with us, register your account online with My Account or call us at 1-877-455-4674, seven days a week, from 7 a.m. to 10 p.m. CT.
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Yes. You will need to update the payment information on record with your bank using your new account information. You can find your new account information on your first Discount Power bill.
NOTE: You will need to use your current payment information to pay the last bill you receive from your previous service provider.
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It will stay the same. We’ll maintain your current pricing from your previous service provider.
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No. Your current plan, including your plan expiration date, will remain intact. Your electricity service will be under the same plan term length and rate that you had with your previous service provider. Now that you’re with us, you’ll receive a new account number which you can use to register your account online through My Account or manage your account through the Discount Power app.
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Right now! Register online in minutes by using your new account number through My Account.
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If you have changed electricity providers, your account will remain active with that provider.
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Yes. To avoid service disconnection, you must maintain any prior payment arrangements made with your previous service provider. The payment must be made to your previous service provider to restore power should your account get disconnected.
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No. If you have a deferred payment plan with your previous provider, you’ll continue to pay your deferred payments to them. Please contact your previous provider with questions regarding your deferred payment plan.
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Yes. We offer multiple financial aid options for our customers. Please call us at 1-877-455-4674, seven days a week, from 7 a.m. to 10 p.m. CT to learn more.
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You may still be eligible for assistance if you have received it from a social service agency in the past. Make sure to inform your agency that your account has transitioned to us and provide them with your new account number. If the agency you work with can’t assist you on your Discount Power bill, call 211 or visit 211texas.org.
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Yes, the previous method you selected for receiving your bill (either by email or by paper) has transferred to us. If you’d like to change your billing preferences, register your account online with My Account.
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For your convenience, your previous provider has transferred your deposit to us, including any accrued interest, and you won’t have to pay an additional deposit due to the switch. Your deposit will continue to accrue interest. After 12 consecutive on-time payments, including the months of on-time payments you made to your previous provider, we’ll return your deposit to you.
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Here are all the ways you can pay your bill:
OnlineMake quick and secure monthly payments — or set up Automatic Payment — by registering your account through My Account on our website. My Account accepts both bank and credit card payments. NOTE: If you were enrolled in automatic payment with your previous provider, you will need to reenroll.
By mail
Send a check with your relevant account information to:
Discount Power
PO Box 660004
Dallas, TX 75266Through your bank
If you have bill payment set up through your bank or other financial institution, make sure to update the payee to Discount Power at PO Box 660004, Dallas, TX 75266.
Over the phone
Our Customer Care agents can take your payment over the phone seven days a week from 7 a.m. to 10 p.m. CT. Simply give us a call at 1-877-455-4674.
BILLING OPTIONS
When it comes to receiving and paying your electricity bill, we offer multiple convenient options so you can choose the method that’s best for you. You can change your billing preferences at any time by registering your account online with My Account or calling us at 1-877-455-4674, seven days a week, from 7 a.m. to 10 p.m. CT.
PLEASE NOTE:
If you were enrolled in Automatic Payment or Average Billing programs with your previous electricity provider, you will need to reenroll in these programs with us.
HOW TO PAY YOUR BILL:
If you were enrolled in Automatic Payment or Average Billing programs with your previous electricity provider, you will need to reenroll in these programs with us.
HERE ARE ADDITIONAL BILLING PROGRAMS AVAILABLE TO YOU:
PAYMENT ASSISTANCE
If you’re having financial issues and need assistance with your electricity bill, we can help. Give our Customer Care agents a call at 1-877-455-4674 seven days a week from 7 a.m. to 10 p.m. CT.
If you’ve been receiving financial assistance from a social service agency, you may still be eligible for assistance with your bill. Make sure to inform your agency that your account has transitioned to us and provide them with your new account number. If the agency you work with can’t assist you, call 211 or visit 211texas.org.
ONLINE ACCOUNT MANAGEMENT
My Account is the easiest way to monitor and analyze your electricity service. All you need is your account number and your email address to get started.
Once you’re registered for My Account, you’ll have access to tools that can help you manage your service, save money and protect your home.
HERE ARE JUST A FEW OF THE THINGS YOU'LL GET WHEN YOU REGISTER FOR MY ACCOUNT:
- View and pay your bills: See your current bill and your bills from the past year.
- Change your billing preferences: Enroll in convenient services like Automatic Payment, Paperless Billing and Average Billing.
- Compare your energy usage: Keep track of how much electricity your home uses month-to-month, so you can plan your energy habits and take steps to conserve and lower future bills.
- Add home protection plans: We’ve partnered with home service experts to offer industry-leading protection plans that you can add seamlessly to your electricity bill. With these plans in place, you can feel safe knowing your home is secure against unforeseen issues.
- View, renew and move your service: Gain insight into your plan and make changes in minutes.
REGISTER TODAY TO START MANAGING YOUR ACCOUNT ONLINE:
Download the Discount Power app for your mobile device.