REQUIREMENTS TO START YOUR ELECTRICITY SERVICE WITH DISCOUNT POWER
REQUIREMENTS TO START YOUR ELECTRICITY SERVICE WITH DISCOUNT POWER
We’re happy you’re interested in choosing Discount Power as your Texas electricity company. Before we can complete your enrollment and confirm your service start date, we need to gather some additional information from you. Please keep in mind that your enrollment will expire if your account is not updated.
DEPOSIT REQUIRED
Your full deposit amount must be met before we can start your service. Here’s how you can pay your deposit:
Call us at 1-877-455-4674
Send a check by mail to:
Discount Power, P.O. Box 2229, Houston, TX 77252-2229 (We’ll process your request once we receive your check)
Visit your My Account online
MORE DEPOSIT OPTIONS
Letter of Credit from your most recent electricity provider
Ask your previous provider to fax it to 1-877-619-0161. They’ll need to include the following in the fax cover sheet:
or, mail it to Discount Power, P.O. Box 2229, Houston, TX 77252-2229.
Proof that you are at least 65 years old
Email your identification to DepositOptions@USRetailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:
Acceptable forms of personal identification are:
Proof that you are active military personnel
Email a copy of your military orders to DepositOptions@USRetailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:
Proof that you are medically disadvantaged
Send a certification letter confirming that you have a medical-related electricity need by fax to 1-877-619-0161. You’ll need to include the following in your fax cover sheet:
Or, mail it to Discount Power, P.O. Box 2229, Houston, TX 77252-2229. For more information, give us a call at 1-877-455-4674
To review your request for support, we’ll you to complete the provided form. Here are some important things to keep in mind:
For Section 2, the name on your Discount Power account must match the name on the form. Additionally, your primary address must match the address on your account.
For Section 3, a certified representative (i.e. Social Security office or a government funded energy assistance program provider) must complete this section, or you may attach proof of government assistance (i.e. Social Security or Retirement Income, Unemployment or Worker's Compensation, or Child Support/Alimony
documents) to the form.
For Section 4, your health care physician must complete and sign this section. Completion of the Income Calculation Worksheet on page 2 is not required, but will help us decide if the income eligibility portion of the requirements in Section 3 has been met.
Once your form has been processed and approved, your deposit will be covered and your request for service will be processed. If you have any questions, give us a call at 1-877-455-4674 We pride ourselves on putting our customers first.
Proof that you are a victim of family violence
Please fax a copy of your Certification Letter/waiver for electricity service to 1-877-619-0161. Include the following in your fax cover sheet:
Your letter should be dated within the past 12 months and come from one of the following: the Texas Council on Family Violence, treating medical personnel, law enforcement personnel, the office of a Texas district attorney or county attorney, the office of the attorney general, or grantees of the Texas Equal Access to Justice Foundation. If you don’t already have the completed documentation, you may obtain it from your caseworker. Please do not submit police reports, protective orders or other letters. For more information, give us a call at 1-877-455-4674
Proof that you are a low-income customer
You may qualify for deposit payment assistance. Give us a call at 1-877-455-4674 for more information.
NEW OCCUPANT CONFIRMATION
If you recently moved, we may be waiting for two documents of confirmation from you:
Send a copy of your ID to our secure email address SwitchHold@discountpowertx.com or fax it to 1-877-619-0161.
SECURITY NOTIFICATION
We weren’t able to confirm your identity. We will need a copy of two of the following valid forms of identification:
Send copies of your IDs to our secure email address securitynotifications@usretailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:
Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment.
IDENTIFICATION REQUIRED
We’ll need a copy of one of the following valid forms of identification:
Send a copy of your ID to our secure email address IDvalidation@usretailersenergy.com or fax it to 1-877-619-0161. Include the following in your email or fax cover sheet:
Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment.
COPY OF DEED OR LEASE REQUIRED
Please submit a copy of your entire deed or lease via email addressconfirmation@usretailers.com or fax it to 1-877-619-0161. You’ll also
need to include a cover sheet with the following information:
Please keep in mind that it takes us at least two business days after we receive a copy of your deed or lease to finish processing your enrollment.
